FOR YOUR INFORMATION
WHAT IS PERSONAL INFORMATION?
“Personal Information” refers to the details that can be used to identify any individual who uses the products/services of the web site. The term “Personal Information” refers to name, address and gender and other details provided by you under your consent.
WHY IS PERSONAL INFORMATION COLLECTED?
To provide Superior Customer Service to our Customers - Don and Donna collect personal information to assist in making your purchase simpler and easier, and in carrying out your request to ensure your needs are met when delivering your product. In addition, personal information is collected to allow us to contact you in case of arising matters related to your purchase. By maintaining the personal information of customers, you are able to reconcile statements/invoices and confirm prior transactions.
To keep our Customers and Owners informed - Personal information may be used to provide customers with newsletters regarding the brand and to advise on any promotions, offers, discounts, or related news that may be of interest. In order to carry out this task, personal information may have to be retained and be shared with a third party. These companies could include communications and marketing companies, who are under contract with The Don and Donna and are contractually obligated to protect all information shared.
For Marketing Research - With regard to surveys, we may wish to contact you to receive your views on the brand products. In most cases, information such as this is collected by a third party, who is under contract with The Don and Donna, and as stated above, they are contractually bound to protect the personal information shared. This is done with an intention to understand the trends, needs, and expectations of customers.
HOW IS PERSONAL INFORMATION COLLECTED?
On our website - Initially upon contact with our website - Whenever you visit a site, a cookie is stored in your computer and your computer is identified with a unique ID number. Cookies are small pieces of information that your browser stores on your computer’s hard disk. They simplify purchases by automatically filling up preferences already been filled up on your previous visit to the site. Cookies are also used as a way of collecting web site data such as the number of visitors and traffic to specific web pages. This helps us to understand which pages are popular among users and which are not. It also helps us to improve on the site based on page views and the number of visitors. You can set your computer to not store any cookies on your computer if you prefer. However, this may prevent you from using some of the functions we offer.
When accessing our website, your computer will be assigned a specific ID number, which will identify you whenever you visit our website. Although personal information such as name, age, and address will be anonymous at this point, cookies will allow us to make a log of every time you access the site. Once personal information is entered, we will combine your ID number with the contact information you provided, so that we can recognize you on future visits.
While browsing our website - When you explore our website, there may be instances where online surveys or promotions will request you to provide personal information. In responding to this request if you wish to participate, you may have to provide information about your personal identities such as name and address. In instances such as this, we only use the information to suit the purposes you have specified.
HOW DO WE STORE PERSONAL INFORMATION?
At the Store - The Don and Donna store goes to great measures to ensure that all Personal Information is kept in a secure location, be it a database or filing cabinet. Furthermore, we take steps to ensure that only designated individuals have access to this information.
In our Marketing Database - Don and Donna maintain a database of guest information that is used for marketing, promotion, and research purposes. Any information sent provides a clear notice of how to discontinue receiving promotional materials.
WHAT INFORMATION IS NOT SECURE?
Please note that e-mail communication is not secure, especially when conveying personal information. When requesting for information using e-mail, do not state your personal information such as your credit card number. In addition, when making online purchases outside your home, make sure that you always close your browsers. It is recommended that you close your browsers immediately upon completion because if not, you will still be logged on to the page, and it will easy for someone to gain access.
WHAT PERSONAL INFORMATION MAY BE PROVIDED TO THIRD PARTIES?
As mentioned before in this statement, third parties of The Don and Donna will receive personal information only in instances when their services are needed to better serve your needs as a guest. All third parties are contractually bound and will be legally obligated to comply with agreed-upon terms and conditions such as protection of personal information.
In exceptional circumstances, personal information may be shared when legal regulations, judicial or official orders may require us to hand data over to the relevant authority or court. However, this is only undertaken within the framework of our legal obligations. Other instances where personal information is shared without your consent are if you have failed to pay the amount due and if your stay has been paid by a third party, then all billing information will be sent to the paying party.
HOW DO I ACCESS MY PERSONAL INFORMATION?
If you wish to know what personal information we may have of you, you can make a request and we will be more than happy to assist you with your requirements. However, in order to protect the personal information of customers, we require that you prove your identity at the time the request is made. You have the option of requesting in person or via letter or email. Don and Donna reserve the right to decline access to your personal information under certain circumstances. If your personal information will not be disclosed, you will be provided with the reasons for this non-disclosure.
HOW LONG IS MY PERSONAL INFORMATION RETAINED?
Your personal information will be stored for the period of time required by law. It may be stored indefinitely by The Don and Donna as long as there is a business purpose for doing so. From time to time we may delete your personal information if you have not purchased any products in a number of years.
HOW WILL I KNOW IF THERE ARE CHANGES TO THIS POLICY?